Frequently Asked Questions
Everything you need to know about your Cold Culture experience.
What is the typical shipping timeframe for new drops?
Standard shipping usually takes 3-5 business days for domestic orders and 7-14 business days for international deliveries. Tracking details are emailed as soon as your order leaves our warehouse.
How do I ensure I get the right fit?
Most of our garments feature a signature oversized aesthetic. We recommend checking the specific size guide located on each product page for exact measurements in centimeters.
What is your return and exchange policy?
We offer a 14-day return window from the date of delivery. Items must be unworn, unwashed, and include all original tags and packaging to be eligible for a refund.
How should I care for my Cold Culture garments?
To preserve the quality of the fabrics and prints, we recommend washing items inside out on a cold cycle and hanging them to air dry. Avoid ironing directly on graphic elements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and localized buy-now-pay-later options depending on your region.
Do you restock sold-out collections?
To maintain exclusivity, most of our seasonal drops are limited edition and will not be restocked. We suggest signing up for our newsletter to be notified of future releases.